Mars Arcade — Support
Need help with Mars Arcade? Contact us at support@mars-arcade.com.
What to include
- Your device model, the system version and the version of the game.
- What went wrong, and the steps to make it happen again.
- Your game nickname, if the question is about your profile or results.
- A screenshot, if it helps to show the problem.
Questions and answers
Do I need the internet to play?
The game can start and run without it, but boards, friends and invites need a connection. Your results reach the boards when the connection is back.
Do I have to add an email?
No. A profile is made for you automatically, and the game works fully without an email. An email is optional: with it, you hear when someone passes you, and it helps us confirm that a profile is yours.
How do I manage notifications?
Push notifications are controlled in your phone's settings (Settings → Notifications → Mars Arcade). Emails have a link to stop them at the bottom of each message.
What is the difference between starting over and deleting my profile?
Start over (Profile → Progress) clears your levels and best score and begins the trail again; your profile, nickname and friends stay. Delete account (Profile → Account) removes the whole profile and its data for good, and cannot be undone.
Where do I ask for my profile and data to be deleted?
In the game: Profile → Account → Delete account. Without the game, see Delete Account & Data.